We aim to dispatch your order within hours of you placing it (subject to when it is placed - no orders are dispatched at the weekend) see when we send goods for delivery. We offer Worldwide deliveries on our full range of GPS systems, accessories and maps.
Please note: Orders placed after 5.00pm on Friday, or on Saturday or Sunday will be despatched on Monday, unless Monday is a public holiday.
To help ensure your purchase from us reaches you in perfect condition we send the majority of orders in stiff cardboard postal boxes, or bubble wrap or an envelope (for small items). This method may incur us more costs, but we like to ensure that you are happy with your purchase and it's as good as picking it off the shelf yourself. For a larger order we may use a recycled box.
In addition to using postal boxes we also send ALL orders via either a tracked or a signed for postal method. This again provides peace of mind for you when buying your GPS product, accessory or map from us.
A typical selection of orders; packed and ready for despatch:
If you have any questions or queries regarding any aspect of the delivery process please e-mail us, or use the online form on our contact us page.
We aim to process and despatch all orders (subject to availability) placed before 5pm on any given working day, next day. Please note that orders areusually dispatched after 5.00pm on Monday, Tuesday, Wednesday, Thursday and Friday. We do not dispatch on Saturday, Sunday or Holidays. Orders placed from late Friday afternoon, and on Saturday and Sunday will be dispatched on Monday, unless Monday is a Bank Holiday.
How quickly could I receive my order?
This depends upon where you live, when the order is placed and which delivery option you choose.
Which countries do you deliver to?
We deliver Worldwide, and divide our delivery options into two areas: Europe and Rest of World.
IMPORTANT INFORMATION for deliveries to the Middle East - we experience a higher than usual proportion of returned and undelivered mail to Saudi Arabia, UAE, Abu Dhabi, Dubai, Bahrain, the Gulf States etc.
Although we will always despatch to the exact address that you supply to us this has not prevented previous orders from being returned from the above countries as 'incorrect address' or 'unknown recipient'. We do not know why this should be the case in the Middle East but we recommend that you are absolutely certain of your address – including apartment number, building name and or number, postcode and a responsible person who will accept your delivery if you are not at the delivery address.
If your order is being delivered to a reception, mail room, or site hut, you must know and trust that it will be handed over to you..
All of our deliveries require a signature. Once a delivery has been accepted we cannot be held responsible if the person signing for your order does not hand it over to you. If it has been accepted at your advised delivery address and you do not have the package then you will need to contact your local Police or onsite security. We will assist you with proof of delivery.
Most importantly, we will e-mail you with your tracking number when your order is despatched. If a delivery is attempted you SHOULD receive an advisory card. However, this does not always appear to happen, so you will need to be pro-active and ask at your local delivery office/Post Office – always quoting your unique tracking number. We suggest that if nothing has been received within 10 days(after status in the online tracking : arrived at the place of delivery) that you begin to enquire locally.
Packages which are not collected (even if the local delivery service has not contacted you) will be returned to to our postal office.(It will require return fee) If you decide to cancel your order we will not refund a delivery charge and other postal charges if your order has been dispatched and delivery has been attempted and/or it has been returned to us. If you want a second delivery attempt we may need to ask you to pay for a second delivery.
Finally, your local Customs or Tax office may be withholding delivery pending payment of any import taxes.
Do I need to sign for my delivery??
Do you have a question that's not answered here? Please e-mail us, or use the online form on our contact us page.
We cannot be held responsible for any customs charges levied when goods enter your country. Your goods are insured against loss or damage and we must therefore enter the correct value on the customs declaration.
Page last updated: 8th March 2018